Your cart is currently empty!
Effective Date: October 4, 2026
LJUBIMAC d.o.o., located at Potok 43, Makarska, Croatia, operating the pet accessory e-commerce platform www.ljubimacpet.com, can be reached via contact email wdpfm@ljubimacpet.com and telephone number +385 99 442 2072 for all shipping-related inquiries. As a team of passionate pet lovers based in Croatia dedicated to sourcing practical, safe and stylish small accessories for every furry family member across the Adriatic coast, we have designed this clear, customer-focused Shipping Policy to ensure every order of our handpicked pet essentials reaches your home and your beloved pet smoothly, with full transparency on timelines, fees, and post-shipment support rules.
1. Order Processing Timeline
All orders submitted on our platform go through a standardized processing workflow before we hand over the parcel to our logistics partners. For all orders placed and confirmed payment before 14:00 local Croatian time on a working day (Monday to Friday, excluding public Croatian national holidays), our warehouse team will complete product quality checks, carefully pack your selected pet goods including popular items such as our soft pet hair brush that creates cozy grooming time, and dispatch the parcel on the very same day. Any order placed after 14:00 on a working day, on weekends, or on public holidays will be processed and dispatched on the next upcoming working day. We will send you an order confirmation email within 1 hour after your payment is verified, and a separate dispatch notification email once your parcel is picked up by our courier partner, so you stay updated on your order progress at every step.
We reserve the right to extend processing time by up to 2 additional working days only in extremely rare circumstances such as temporary stock restocking delays for specific pet accessory items, and our customer service team will send you a proactive email notification in advance if any such delay applies to your order, so you never face unexpected waits for your fur pal’s new gear.
2. Shipping Coverage and Delivery Timelines
We currently offer two tiers of shipping service, covering all regions across Croatia, with flexible options to fit your different needs:
- Standard Local Shipping: Available for all delivery addresses within the territory of Croatia. The delivery timeline after order dispatch ranges from 2 to 5 working days, depending on the location of your shipping address. Orders shipped to major urban areas including Rijeka, Split, and Zagreb usually arrive within 2 working days, while addresses in more remote rural regions along the Adriatic coast may take up to 5 working days for final delivery.
- Express Local Shipping: An optional expedited service for customers who want to receive their pet goods faster. All express orders dispatched before our daily 14:00 cutoff can be delivered to your specified address within 1 to 2 working days after dispatch.
The current shipping zones will be expanded to cover other EU member states in Q1 2027, and we will update this policy promptly and post a notice on our website once cross-border shipping services become available.
3. Shipping Fee and Free Shipping Eligibility
All shipping fees are calculated transparently at checkout based on the total weight of your order and the distance of your shipping address, with no hidden additional surcharges applied after payment. Standard local shipping has a flat base fee of 39 HRK for all orders under 300 HRK. Any order with a total pre-tax value that meets or exceeds 300 HRK automatically qualifies for free standard shipping, with no discount codes or extra steps required to unlock this benefit. The optional express local shipping service carries a flat fee of 79 HRK for all orders, regardless of your order total or delivery destination.
4. Parcel Tracking, Delivery and Failed Delivery Rules
Once your parcel is dispatched, the tracking link for your order will be included directly in our dispatch notification email, allowing you to check real-time location and delivery updates on our courier partner’s official website at any time. Our courier will attempt to deliver your parcel to your specified shipping address twice. If no one is available to sign for the parcel during the first two delivery attempts, the courier will leave a pickup notification card at your address, and you can collect your parcel from the designated local courier pickup point within 7 calendar days with a valid form of ID. If you do not collect the parcel within this 7-day window, the package will be returned to our warehouse. For orders that are returned to us due to failed delivery caused by an incorrect shipping address you provided, or you refusing to accept the delivery without a valid product quality reason, we will deduct the actual incurred shipping cost (including both the outbound and return shipping fees) from your final order refund, before processing the remaining refund after all items are received back at our warehouse.
If you notice that your parcel is delayed beyond our stated maximum delivery window, or the outer packaging of the delivered parcel shows obvious signs of severe damage, please contact our customer support team immediately via the listed contact channels, and we will help you file an inquiry with the courier partner, or arrange a free replacement shipment for your pet products as soon as possible.